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Delivery
Conditions for Returns
In general, you can return an unwanted product provided:
If you receive a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect, but within 30 days after purchasing the item.
How to tell whether or not an item is defective:
Returns Procedure
Send us a return request via email to Ambelpegasus@gmail.com within 14 days of you purchase. NB! No returns will be accepted without an official request. The following information must be supplied:
No items will be accepted for return unless a return has first been arranged via email.
In order to make this as convenient as possible, the first return is free of charge, and we will organize for our courier partner to pick up the item/s from you if you reside in South Africa. We will not be liable for any courier charges taken by external partners on the customer’s own accord.
Once we have inspected the product and validated you return, we will process a refund/voucher for the purchase price. This process may take up to 30 working days. No refunds can be done in store.
Exchanges Procedure
Send us a return request via email to Ambelpegasus@gmail.com within 14 days of you purchase. NB! No exchanges will be accepted without an official request. The following information must be supplied:
Acceptable reasons for exchange include:
No items will be accepted for exchange unless an exchange has first been arranged via email. Exchanges are only valid for items of the same value. In the event that the desired item is not available for exchange, a refund to the amount of the original item or an online credit voucher will be arranged.
In order to make this as convenient as possible, your first exchange is free of charge, and we will organize for our courier partner to pick up the item/s from you if you reside in South Africa and deliver your exchanged items. We will not be liable for any courier charges taken by external partners on the customer’s own accord.
Once we have inspected the product and validated you return, we will process an exchange for the desired item. This process may take up to 30 working days.
All customers are to be made aware that the stock of all products on offer is limited. We will endeavour to ensure that all special offers on products will be removed once the stock becomes unavailable. If we are unable to fulfil your order due to the stock being sold out, you will be contacted either via email or per telephonic communication means and will be entitled to a reimbursement to the value of your original purchase price or an online voucher to the value of your purchase.