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This purchase is for the convenience of customers who would like to exchange items purchased from our affiliates and not from our online store. It is a convenient way to secure a reliable and less-expensive courier.
This cost covers the collection of your item and the return to our store. At checkout, a shipping cost will also be added. This is to cover the cost of the courier back to you with your new item.
Please email email@example.com to request the exchange and include the following information:
1. The product name, colour and size purchased and from which website.
2. The product name, colour and size you wish to exchange to.
3. Purchase this voucher and fill in the address the courier can collect and deliver to when completing your purchase as well as your contact information.
We will then organise for a courier to come and collect the item you purchased and to drop off the new exchange item.
Please read our returns and exchanges policy for more information: https://www.acajoe.shop/pages/return-policy
We deliver nationally within South Africa to physical addresses. Delivery will be charged for all orders and depends on your location. Fees range between R40.00 - R250.00 depending on your location and delivery service choice. Orders are usually processed within 24 hours of placing and paying for your order. Delivery via our courier partner can between 2 - 5 days to reach you. You will be notified via email when goods leave and are out on dispatch. We endeavor to get your order to your door within the shortest possible time
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